FAQ
Welcome to the Revonada Frequently Asked Questions (FAQ) page!
We’re here to help you enjoy a smooth and reliable shopping experience. If you need additional support, feel free to contact us anytime.
Question #1: How long will it take to receive my order?
Answer:
Our estimated delivery timeline is as follows:
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Handling time: 1–2 business days
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Transit time: 6–8 business days
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Estimated delivery time: 7–10 business days
For complete details, please refer to our Shipping Policy.
Question #2: Do you offer free shipping?
Answer:
Yes, we offer free shipping on all orders within the United Kingdom.
For more information, please see our Shipping Policy.
Question #3: Where is Revonada located?
Answer:
Revonada is a UK-based lighting brand offering a curated selection of high-quality indoor and outdoor lighting products.
Our physical address is:
Revonada, 23 Green Blvd, Doncaster DN4 6EY, United Kingdom
Question #4: What if I receive a defective product?
Answer:
If you receive a defective item, we will replace it at no cost.
Please contact us and return the item within 30 days.
For more details, please review our Return Policy.
Question #5: Can I cancel my order after it’s placed?
Answer:
Yes, you may cancel your order within 24 hours of placing it.
To request a cancellation, please contact us as soon as possible.
Question #6: What is your return policy?
Answer:
We offer a simple, hassle-free return process.
For full details, please refer to our Return Return Policy.
Question #7: When will I receive my refund after returning a product?
Answer:
Once we receive and inspect your returned item, we will process your refund.
Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider.
For more details, please see our Return Policy.
Question #8: Do your products come with a warranty?
Answer:
Yes, all purchases include a 30-day warranty.
For more information, please refer to our Return Policy.
Question #9: How can I contact customer support?
Answer:
You can contact our support team by emailing us at:
📧 info@revonada.com
We’re always happy to assist you.
Question #10: Do you ship internationally?
Answer:
At this time, we ship exclusively within the United Kingdom.
Question #11: Do you have a physical store I can visit?
Answer:
We are an online-only store, which allows us to offer competitive pricing and a wide selection of lighting products.
Question #12: Can I place a bulk order for my business or organization?
Answer:
Yes, we accept bulk orders.
Please contact our support team for more information.
Question #13: What is the process for exchanging a product?
Answer:
Exchange procedures are outlined in our Return Policy.
Please refer to that page for full details.
Question #14: How can I track my order?
Answer:
Once your order is shipped, you will receive a tracking number via email.
You can use this number to follow your order’s progress.
Contact Information
Store Name: Revonada
Address: Revonada, 23 Green Blvd, Doncaster DN4 6EY, United Kingdom
Email: info@revonada.com
Phone: +44 1302 248490
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)
We aim to reply to your emails within 1–2 business days.