Payment Policy

Last Updated: December 21, 2025

This Payment Policy explains the accepted payment methods, payment processing, security measures, and billing-related terms for purchases made on our UK-based website. This policy applies to all orders delivered within the United Kingdom.

1. Business Information

Business Name: Revonada

Registered Address: 23 Green Blvd, Doncaster DN4 6EY, United Kingdom

Email: info@revonada.com

Phone: +44 7441 392213

Live chat: Live chat available on our website

Business Hours: 9:00 AM–5:00 PM (Monday–Friday) (GMT+00:00) Greenwich Mean Time (London)

2. Accepted Payment Methods

We accept the following secure and trusted payment methods:

Cards

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club
  • UnionPay
  • Elo
  • JCB

Digital Wallets & Express Checkout

  • Shop Pay
  • Apple Pay
  • Google Pay

Online Payment Services

  • PayPal

All available payment options are displayed clearly at checkout.

3. Currency

  • All payments are processed in (GBP £)
  • If your payment provider applies currency conversion fees, those fees are determined by the provider, not by us

4. Payment Timing

  • Full payment is required at the time of checkout
  • Orders are not confirmed or processed until payment is successfully completed
  • We do not offer cash on delivery, bank transfer, or installment payments

5. Pricing & VAT

  • All product prices are displayed in GBP (£)
  • VAT is included in all listed prices unless clearly stated otherwise
  • No hidden fees or unexpected charges are added after checkout

The total amount shown at checkout is the final amount payable.

6. Payment Security

  • All payments are processed through secure, encrypted payment gateways
  • We do not store or have access to your full card details
  • Payment information is protected using industry-standard security protocols

Your financial data remains confidential at all times.

7. Payment Authorization & Verification

  • Payments may be subject to authorization checks by your card issuer or payment provider
  • We reserve the right to request additional verification for security purposes
  • Orders may be delayed or canceled if payment verification fails

8. Failed or Declined Payments

If a payment is declined:

  • Please verify your payment details
  • Ensure sufficient funds are available
  • Contact your card issuer or payment provider

We are not responsible for declined transactions caused by third-party payment providers.

9. Duplicate or Incorrect Charges

  • If you believe you were charged incorrectly or multiple times, contact us immediately
  • Any verified duplicate charges will be refunded promptly
  • Refunds follow our Return & Refund Policy timelines

10. Refunds & Payment Method

  • Approved refunds are issued to the original payment method only
  • Refund processing time is governed by our Return & Refund Policy
  • Payment providers may take additional time to reflect refunded amounts

11. Chargebacks & Payment Disputes

  • Customers are encouraged to contact us before initiating a chargeback
  • Unauthorized chargebacks may result in account restrictions
  • Fraudulent disputes may be challenged with supporting documentation

12. Fraud Prevention & Security Monitoring

  • All transactions are monitored for suspicious activity
  • We reserve the right to cancel or hold orders suspected of fraud
  • Customer safety and payment integrity are our priority

13. Customer Responsibilities

Customers are responsible for:

  • Providing accurate billing and payment information
  • Using authorized payment methods
  • Ensuring they have permission to use the selected payment method

14. Our Responsibilities

We are responsible for:

  • Processing payments securely
  • Displaying clear pricing and payment options
  • Assisting customers with payment-related inquiries

15. Third-Party Payment Providers

  • Payments processed via PayPal, Apple Pay, Google Pay, or Shop Pay are subject to the provider’s own terms and privacy policies
  • We are not responsible for issues arising directly from third-party providers

16. Policy Updates

We reserve the right to update this Payment Policy at any time.
Any changes will be posted on this page with an updated “Last Updated” date.