Warranty Policy

Last Updated: December 21, 2025

Revonada is committed to providing high-quality products and ensuring customer satisfaction. This Warranty Policy outlines the terms, coverage, process, and responsibilities regarding product warranties for all orders shipped within the United Kingdom.

1. Warranty Coverage

  • All products purchased from Revonada are covered under a 12-month limited warranty from the date of delivery.
  • The warranty covers manufacturing defects, faulty materials, and workmanship issues.
  • The warranty does not cover damages caused by misuse, accidents, normal wear and tear, unauthorized repairs, or modifications.

2. Warranty Period

  • Warranty starts from the date the product is delivered to the customer.
  • Warranty duration: 12 months for all products unless otherwise specified on the product page.

3. What Is Covered

  • Defective materials or components
  • Faulty assembly or workmanship
  • Functional failures that occur under normal use conditions

4. What Is Not Covered

  • Damage caused by misuse, negligence, accidents, or improper handling
  • Normal wear and tear, scratches, or cosmetic imperfections
  • Unauthorized repairs, modifications, or alterations
  • Loss or theft of the product

5. How to Make a Warranty Claim

To initiate a warranty claim:

  • Contact our customer service team at info@revonada.com or call +44 7441 392213 during business hours 9 AM–5 PM (Monday–Friday) (GMT+00:00) Greenwich Mean Time (London).
  • Provide your order number, product details, proof of purchase, and a description of the defect.
  • Attach photos or videos of the defective item if possible.
  • Our team will review your claim and guide you through the next steps, including replacement, repair, or refund options.

Note: Claims must be made within the warranty period and following the correct procedure.

6. Resolution Options

Depending on the nature of the defect and product availability, Revonada may offer:

  • Repair: Fixing the product to restore its proper function.
  • Replacement: Providing a new or equivalent product.
  • Refund: Full refund to the original payment method if repair or replacement is not possible.

7. Customer Responsibilities

  • Keep the original proof of purchase or order confirmation.
  • Use the product according to instructions provided by Revonada.
  • Notify Revonada promptly upon discovering a defect.
  • Package and return the product securely if instructed to return it for warranty purposes.

8. Our Responsibilities

  • Assess warranty claims quickly and fairly.
  • Provide guidance on repair, replacement, or refund.
  • Ensure all warranty service meets UK consumer protection standards.

9. Return Shipping for Warranty Claims

  • For valid warranty claims, Revonada covers return shipping costs for defective items.
  • Instructions for returning the item will be provided by our customer service team.
  • Ensure items are packaged securely to prevent additional damage during return transit.

10. Lost or Damaged Items During Return

  • Revonada is responsible for items lost or damaged during return shipment if using the shipping method provided by us.
  • Customers are advised to retain tracking numbers and proof of postage.

11. Multiple Claims

  • If multiple items in a single order are defective, each item should be reported separately.
  • Claims may be processed individually based on the defect and product type.

12. Legal Compliance (UK Law)

  • This warranty is provided in addition to your statutory rights under UK Consumer Rights Act 2015.
  • Customers are entitled to remedies for faulty goods including repair, replacement, or refund.
  • This warranty does not affect your legal rights as a consumer.

13. Policy Abuse Prevention

  • Misuse of the warranty policy, fraudulent claims, or repeated abuse may result in account restrictions.
  • Revonada reserves the right to refuse service for suspicious or fraudulent warranty claims.

14. Business & Contact Information

Business Name: Revonada

Registered Address: 23 Green Blvd, Doncaster DN4 6EY, United Kingdom

Email: info@revonada.com

Phone: +44 7441 392213

Live chat: Live chat available on our website

Business Hours: 9:00 AM–5:00 PM (Monday–Friday) (GMT+00:00) Greenwich Mean Time (London)

15. Policy Updates

  • Revonada may update this Warranty Policy at any time.
  • The latest version is always available on our website.
  • Significant changes will be communicated via website notifications or email.